... Limited 2009 Outsourcing Communication technologies Business process re‐engineering Captive centres surfaced in the mid‐1990s. Genpac, formerly known as General Electric Capital International Services, was among the first large captive centre to be established in India in 1997. From...

... services may be more critical to organisational success Globalization Outsourcing Business process re‐engineering India The global recession is expected to generate further pressures on companies to reduce costs through offshore business process outsourcing (BPO) (Willcocks et al...

... of a major manufacturer. Lessons in terms of factors that led to failure and their future implications are discussed in the light of the contrasting experiences of several best practice companies. © MCB UP Limited 2003 Business process re‐engineering Enterprise resource planning Implementation...

... processes from a low technology, labour‐intensive environment with local clientele in the 1970s to a high technology environment with global clientele in the 1990s. © MCB UP Limited 1997 Alliances Business process re‐engineering Innovation Printing industry Small firms Like most...