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Keywords: Client-consultant
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Journal Articles
Journal:
Information Technology & People
Information Technology & People (2023) 36 (4): 1669–1702.
Published: 25 July 2022
... by the ERP remains unexplored by the client. However, conflicts between ERP clients and consultants are a significant source of non-benefit realisation, making managing client–consultant agency crucial to ERP post-implementation benefits realisation. This paper aims to elucidate how managing client...
