... © Emerald Group Publishing Limited 2012 --> Communication technologies Internet Public libraries Trust "Knowledge transfer processes for different experience levels of knowledge recipients at an offshore technical support center'' Jihong ChenRobert J. McQueen...

... and virtual social networks in general by showing how virtual worlds reshape social space and social interactions. © Emerald Group Publishing Limited 2011 Backpackers Blogs Communities Presence Audience Communication technologies Virtual worlds Social networks I cannot explain...

... Limited 2011 Call centres Efficiency rate Organizational design Goals Inbound calls Automated call distribution Productivity rate France Communication technologies Call centers represent a significant share of employment (Holman et al., 2007), and are often considered...

... Social networking Internet behaviour Communication technologies Non‐financial benefits Consumer behaviour A social networking service is an online service/platform that helps in building and maintaining social relations among people with similar interests and/or activities. What makes social...

...Antonio Díaz Andrade; Cathy Urquhart Purpose This paper seeks to use actor network theory (ANT) to examine the different phases – i.e. translation process – of an information and communication technology (ICT) initiative intended to bring development to underserved rural communities...

... Internet Ethics Design Social interaction Communication technologies Clearly, every course of action involves a great variety of agents which seem to barge in and displace the original goals so that we never know for sure who and what is making us act (Latour, 2005). However, the major distinction...

... of ideas over how to put information and communication technologies (ICTs) to work in support of services provided by public authorities for rural citizens. The prevailing wisdom is that a more or less standardised model for the provision of computerised and networked services will assist the poor. Madon...

...Renee Kuriyan; Kathi Kitner; Jerry Watkins; Renee Kuriyan; Kathi Kitner; Jerry Watkins Purpose The purpose of this paper is to review the literature on information and communication technologies (ICTs), development and trust and to introduce papers in the special issue: “Trust and information...

... Government Public sector organizations Chile Communication technologies Over the last 30 years, survey studies have shown a worrisome steady trend of declining trust in institutions of democratic governance (Nye et al., 1997). This form of trust is considered critical for social...

...Renee Kuriyan; Kathi Kitner; Jerry Watkins; Ricardo Gomez; Elizabeth Gould Purpose This paper aims to determine how trust and perceptions shape uses of information and communication technologies (ICTs) in public access venues (libraries, telecentres, and cybercafés) in 25 developing countries...

... networks Knowledge sharing Team working China Communication technologies Instant messaging (IM) technology is currently growing rapidly in a variety of contexts. An IM has the capability to connect individuals instantly, thus enabling almost real time interaction in a cost‐effective manner...

... Limited 2010 Communication technologies Change management Motivation (psychology) Employees Each type of information technology in workplace use represents a change process through which the technology became known to individuals and groups, and during which these organizational...

... , Venkatesh et al., 2000). Communication technologies Small to medium‐sized enterprises Wireless Innovation User studies United States of America The “digital divide” is a term coined to address the inequalities of computer ownership and internet access and use (Mossberger et al...

... Limited 2009 Outsourcing Communication technologies Business process re‐engineering Captive centres surfaced in the mid‐1990s. Genpac, formerly known as General Electric Capital International Services, was among the first large captive centre to be established in India in 1997. From...

... at: gregory@wiwi.uni‐frankfurt.de © Emerald Group Publishing Limited 2009 Cross‐cultural management Outsourcing Communication technologies Germany India After this short introduction we present the theoretical foundations discussing cultural intelligence which guided our exploratory...

... provider's staff retention management and the contribution of its HRIS – including global functionality and local adaptions – towards this goal in six developing countries. © Emerald Group Publishing Limited 2009 Communication technologies Human resource management Outsourcing Retention...

... Culture Communication technologies Employees Excluding a few years surrounding the so‐called “dot.com boom” (1998‐2000), when pursuing an information technology (IT) major seemed a likely way of making money, enrollments in IT majors have dropped annually since 2001 (Babbitt, 2001 ; Frauenheim...

... and communication technology (ICT) in practice. I claim that this format is instructive and innovative in the sense that there is theoretical value in drawing on and incorporating contributions from a prior case study outside its original domain. It is important to provide background to how I initially “came...

... to the special issue call for reflexive essays written in simple terms with details about how and why particular social theories or approaches were adopted. This will be of value to PhD and IS researchers whose work is informed by social theory. Research Feminism Call centres Communication technologies...

...Zorlu Senyucel Purpose The purpose of this paper is to highlight the importance of understanding the mutually constitutive relationships between the provider (suppliers of information communication technologies (ICTs)) and user (service departments of ICTs) groups in UK local authorities in order...