... data Knowledge-intensive work Classification tree Interruptions Management Organizational situations Features Complexity Data-driven Employees in knowledge-intensive organizations face interruptions frequently. For example, they may lack detailed knowledge about what task to perform...

... behaviour in social media crisis communication and introduced the terms hidden and visible network-layer to further understanding of the complexity of crisis communication. Research limitations/implications The results emphasise the importance of well-prepared emergency management agencies and support...

... IT suppliers to build on the limited research on KT for customers in IT adoption. The authors focus on the for customer type of KT from the standpoint of the IT supplier firm. Findings The authors’ results show that complexity of the IT product or service increases the reliance on formal and systematic KT...

... that researchers must begin to enter the black box of discovery founded in qualitative aspects of the social sciences in order to fully understand and garner more knowledge about these complex technologies. In the first chapter, Ciborra's foundational research sets out to prove that technology does not always work...