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Keywords: Computer-mediated communication
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Journal Articles
Journal:
Information Technology & People
Information Technology & People (2022) 35 (6): 1744–1781.
Published: 29 October 2021
... early research largely focused on emotion regulation during face-to-face interactions, subsequent research also examined emotion regulation in computer-mediated communication (CMC) contexts such as 911 call-center and information technology (IT) help-desk (e.g. Tracy and Tracy, 1998 ; Rutner et al...
Journal Articles
Journal:
Information Technology & People
Information Technology & People (2021) 34 (3): 1119–1151.
Published: 30 September 2020
...Jacob A. Young; James F. Courtney; Rebecca J. Bennett; Timothy Selwyn Ellis; Clay Posey Purpose The purpose of this study was to investigate the impact of two-way, computer-mediated communication on investigator perceptions of whistleblower credibility. Design/methodology/approach...
