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1-4 of 4
Keywords: Conflict
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Journal Articles
The customer is always right, but whose customer is more important?: Conflict and Web site classification schemes
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2003) 16 (4): 419–439.
Published: 01 December 2003
...Kristin Eschenfelder This paper takes a social shaping of technology approach to identify and explain sources of conflict in the design or enhancement of corporate Web sites. Data from a multi‐case field study show how Web site classification schemes embedded in Web site design elements created...
Journal Articles
System development conflict during the use of an information systems prototyping method of action research: Implications for practice and research
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2001) 14 (1): 91–108.
Published: 01 March 2001
... needs. But what happens when political and structural conflict and coercive action erupts? This article features an AR case, where the development of an electronic patient record in a heart clinic, resulted in a period of intense structural conflict, and the dismissal of an organizational member...
Journal Articles
On the social implications of organizational reengineering: A phenomenological study of individual experiences of BPR processes
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (1999) 12 (4): 359–389.
Published: 01 December 1999
... of efficiency to extremes, reeengineering ends up by unveiling the conflicts inherent in the arrangements that generally characterize workplace. This proposition goes beyond the traditional belief that the basic reason for resistance in BPR projects is the fear of layoffs or the modification of power...
Journal Articles
Armed truce: software in an age of teams
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (1998) 11 (1): 62–65.
Published: 01 March 1998
...G. Pascal Zachary As software grows more complex, the role of teams looms ever larger, forcing software development organizations to confront the shifting balance between conflict and cooperation among programmers on a common project. This paper suggests that the degree of constructive conflict...
