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Keywords: Consumer satisfaction
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Journal Articles
Journal:
Information Technology & People
Information Technology & People (2026) 39 (5): 2240–2265.
Published: 16 January 2026
... al. (2015) provided initial insights into potential consumers' satisfaction with responses to negative reviews, similar evidence for positive reviews remains absent. This omission points to an important and timely need for further empirical investigation. Generative AI has rapidly become...
Includes: Supplementary data
