... uncertainty and customer satisfaction are the key determinants of customers' product return intention. Furthermore, the results show that the credibility of YouTube product reviews has a major impact on customers' familiarity with a product, satisfaction and the likelihood of returning goods to sellers...

... value theory, this research proposes a new model analysing the effects of human value orientation (openness to change, conservation, self-transcendence, and self-enhancement) on perceived AR values (playful, social, visual appeal, usability) and subsequently the effects on customer satisfaction...

...José L. Ruiz-Alba; Mohamad Abou-Foul; Alireza Nazarian; Pantea Foroudi Purpose The paper aims to investigate how customer satisfaction can be achieved in the context of digital platform services, its influence on electronic word of mouth (eWOM) and how such relationships can be moderated...

... Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Survey Identification Loyalty Customer satisfaction Reputation Identity Customer relationship management (CRM) Online shopping Customer values Continuance interaction intention Retailing sector...

... Group Publishing Limited 2011 Mobile communication systems Customer satisfaction Farms Rural areas Bangladesh Manual workers The rural population of less‐developed countries – which is estimated to be approximately 3 billion – constitutes a huge potential market for different...

...Dimitrios I. Maditinos; Konstantinos Theodoridis Purpose The purpose of this paper is to validate empirically the impact of seven literature‐based constructs on customer satisfaction using a sample from the Greek online shopping context. Design/methodology/approach The authors test a set...

...). The newly designed business process has been prototyped using the workflow suite by Action Technologies. Evaluates the appropriateness of the ActionWorkflow approach and the systems ActionWorkflow Analyst, Builder and Manager for Lotus Notes. BPR Co‐ordination Customer satisfaction Groupware Work...

... and leadership. © MCB UP Limited 1995 Computer software Customer satisfaction Customers Internal markets Monitoring Quality TQM The quality of software is receiving a great deal of attention: both practitioners and academics see software quality as one of the critical issues...