Keywords: Customers
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Journal Articles
Information Technology & People (1995) 8 (4): 35–47.
Published: 01 December 1995
.... Discusses some of the adaptations to TQM needed to address the specific nature of software quality. Concludes that TQM can provide a framework to integrate many of the current approaches to software quality, resulting in technically correct systems which solve customers′business problems. © MCB UP Limited...

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