..., seniority as provider characteristics and disease severity as recipient characteristics on patients' health information adoption. Design/methodology/approach Drawing on dual-process theory and information adoption model, an extended information adoption model is established in this study to examine...

... least squares (OLS) regression and zero-truncated negative binomial (ZTNB) regression models. Findings Both service quality perception and disconfirmation have a positive effect on patients' positive emotional intensity in textual reviews, and disease severity enhances these relationships of process...