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Keywords: E‐government
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Journal Articles
The impact of technology: how features, resources and task demands shape digital well-being
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2026) 39 (3): 1154–1177.
Published: 04 June 2025
... Publishing Limited Licensed re-use rights only Digital technology Digital well-being Social value e-government Marginalised communities Conservation of resources theory Involvement theory Digital technology has become integral to modern life, with profound implications for users’ well...
Journal Articles
Towards digital transformation and governance in the healthcare sector
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2025) 38 (5): 2163–2186.
Published: 07 June 2024
... 2023 18 02 2024 10 05 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Disruptive technology Digital intervention E-Government Health information system Stakeholder theory Mobile communication Countries across the globe...
Journal Articles
Mind the queue: understanding challenges of introducing e-government policies for entrepreneurs during Covid-19 in a Latin American country
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2023) 36 (6): 2418–2439.
Published: 06 September 2022
...-government through an e-governmental agency, department or office, and those leading it. Thus, we explore such contexts next. Honduras, a developing Latin American country of 9.4 million inhabitants, located in the central American isthmus (INE, 2021), was chosen for our study for several reasons...
Journal Articles
Assessing the drivers of the regional digital divide and their impact on eGovernment services: evidence from a South American country
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2022) 35 (7): 2002–2025.
Published: 21 September 2021
... be contacted at: mijail.naranjo@novaims.unl.pt 11 09 2020 21 07 2021 03 09 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only e-government Municipalities Latin-America Digital divide LOSI scale Information...
Journal Articles
The impact of service quality, trust and satisfaction on young citizen loyalty towards government e-services
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2022) 35 (4): 1239–1270.
Published: 28 June 2021
...Abdullah Alkraiji; Nisreen Ameen Purpose This study examines the effect of multidimensional constructs on citizen loyalty to e-government services. More specifically, it examines the effects of service quality, trust and satisfaction on loyalty to these services. Design/methodology/approach...
Journal Articles
What citizens experience and how omni-channel could help–insights from a building permit case
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2024) 37 (2): 944–965.
Published: 27 May 2021
... public services. Birgit Schenk can be contacted at: birgit.schenk@hs-ludwigsburg.de 07 06 2020 14 11 2020 06 01 2021 20 03 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Knowledge transfer End users E-Government...
Journal Articles
Mobile services use and citizen satisfaction in government: integrating social benefits and uses and gratifications theory
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2021) 34 (4): 1313–1337.
Published: 14 May 2021
... similar advantages over e-government, including avoiding corruption and low productivity of governmental agencies, increasing efficiency and effectiveness (Trimi and Sheng, 2008) and has the potential to improve citizen satisfaction with the government (Janssen et al., 2018 ; Tolbert...
Journal Articles
Perceptions, motivators and barriers of using city management applications among citizens: a focus group approach
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2021) 34 (4): 1338–1356.
Published: 13 May 2021
... at: clannis@syr.edu 23 03 2020 03 12 2020 30 01 2021 20 03 2021 Mobile communication E-Government User generated content system Service innovation E-service Service operation and management United States National Science Foundation (NSF) #1640587 US National...
Journal Articles
E-participation decision across different channels
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2022) 35 (3): 956–976.
Published: 02 April 2021
... By applying the channel-disposition model (Swanson, 1987) to the e-participation context, we developed an e-participation model (see Figure 1). Figure 1 E-participation channel model E-government E-participation Interaction quality Information quality Social appearance of other citizens...
Journal Articles
Many hands make light work: towards a framework of digital co-production to co-creation on social platforms
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2021) 34 (3): 1087–1118.
Published: 22 September 2020
... Creation of digital government services is a challenging task, as it requires a smooth co-operation between several different actors with varying views and operation practices. E-Government and smart city initiatives should take a broader perspective to value co-creation and not involve only the most...
Journal Articles
An examination of the e-government service value chain
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2021) 34 (3): 889–911.
Published: 18 June 2020
...Rajiv Kumar; Ritu Kumar; Amit Sachan; Piyush Gupta Purpose E-government quality (e-GovQual) and e-government user value (e-GUV) are multidimensional concepts. While previous studies have identified apparent factors influencing e-government satisfaction (e-GovSat) and e-government adoption...
Journal Articles
Journal:
Information Technology & People
Information Technology & People (2019) 32 (6): 1517–1535.
Published: 16 August 2019
... of technologies for service provision is studied as e-government under labels of channel management, e-service uptake or adoption. In contrast, by using actor–network theory (ANT), the purpose of this paper is to focus on the marketing devices that are used to enroll citizens to choose technologies in a context...
Journal Articles
Evaluating digital public services: A contingency value approach within three exemplar developing countries
Open Access
Journal:
Information Technology & People
Information Technology & People (2019) 32 (4): 1021–1043.
Published: 07 June 2019
...” (ICT4D) to stress the relevance of e-Government as a way to ensure development and reduce poverty. The authors adopt a contingency value approach to determine directly reported citizens willingness to pay for digital public services. Hence, our focus is mainly upon an empirical investigation through...
Journal Articles
Conceptualising an IT mindset and its relationship to IT knowledge and intention to explore IT in the workplace
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2019) 32 (6): 1536–1563.
Published: 18 March 2019
... insights into greater facilitation of e-government and IT in the public sector. Originality/value The study is theoretically significant because the IT mindset concept has lacked in-depth study and requires clarification of its nature and role. RQ2. How is the IT mindset related...
Journal Articles
Citizens’ intention to use and recommend e-participation: Drawing upon UTAUT and citizen empowerment
Open Access
Journal:
Information Technology & People
Information Technology & People (2019) 32 (2): 364–386.
Published: 14 August 2018
... attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode E-participation is defined as a branch of e-government with special focus on citizen engagement for deliberation and decision orientation (Welch, 2012...
Journal Articles
Investigating Emirati citizens’ adoption of e-government services in Abu Dhabi using modified UTAUT model
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2018) 31 (2): 455–481.
Published: 03 April 2018
...Khaled Ahmed Al Mansoori; Jawahitha Sarabdeen; Abdel Latif Tchantchane Purpose E-government is new to the public administration sector of Abu Dhabi and it is rapidly expanding. The purpose of this paper is to explore the factors that might motivate citizens to adopt the e-government public...
Journal Articles
Don’t throw rocks from the side-lines: A sociomaterial exploration of organizational blogs as boundary objects
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2017) 30 (3): 542–561.
Published: 07 August 2017
... © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Case study Blogging E-government E-collaboration A sociomaterial perspective allows the immisciblity of object and boundary to be challenged, since a key tenet of this perspective...
Journal Articles
Open data in Kazakhstan: incentives, implementation and challenges
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2017) 30 (2): 301–323.
Published: 05 June 2017
... of the public administration system existing in Kazakhstan, which apparently has a crucial fundamental effect on the realization of any e-government system in this country. In this respect, the main limitation of the research is that the possible existence of various open data-driven projects at the local...
Journal Articles
Consolidated performance measurement framework for government e-procurement focusing on internal stakeholders
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2016) 29 (2): 354–380.
Published: 06 June 2016
... to measuring e-GP performance. © Emerald Group Publishing Limited 2016 Perceptions E-government Work performance IT performance management The public sector has experienced great pressure to digitally modernize and emulate private sector success. Electronic government (e-Government...
Journal Articles
Accessibility as an integral factor in e-government web site evaluation : The case of Dubai e-government
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2014) 27 (2): 208–228.
Published: 27 May 2014
...Faouzi Kamoun; Mohamed Basel Almourad Purpose – The purpose of this paper is to examine the extent to which accessibility is taken into account in the assessment and ranking of e-government web sites through the lens of a specific study related to Dubai e-government. Design/methodology...
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