... © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Decision making Individual E-service Empirical study Consumer behaviour Human computer interaction (HCI) Interactive media Hypothesis testing Media industry Positivist research Digital...

... Information seeking behaviour Customer relationship management-CRM E-Service Citizens consider interaction with public agencies to be a struggle. Accordingly, municipalities focused on improving their services and moved services online to make them easily accessible and customer friendly. However...

... more context-relevant and actionable strategies to m-government practice. Mobile communication E-Government User generated content system Service innovation E-service Service operation and management United States National Science Foundation (NSF) #1640587 US National Science...

... be contacted at: satu.pekkarinen@lut.fi 11 12 2019 29 05 2020 17 09 2020 22 10 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only End users Health information system e-health e-service Information management Organisation...

... on mobile-end devices and use them as an extensional channel of promotion, service and information provision and product sales (Zhao and Balagué, 2015). Involvement Satisfaction E-service Partial least squares Cross-channel Usability Recommendation Brand app Brand apps are distinct...

... in these nations. E-service E-government Developing countries Contingent valuation method Cost benefit Citizen-centric It is frequently argued that digital services have the potential to improve economic and societal conditions globally (Gregor et al., 2014). In particular...

... 05 12 2018 09 01 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only E-service Switching intention Sharing economy Push-pull-mooring model P2P accommodation Optimal stimulation level theory With the increasing popularity...

... 2018 27 09 2018 23 11 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Continuance Regret Habit E-service Customer relationship management (CRM) User satisfaction Computer-supported collaborative work (CSCW) Discontinuance...

...-use rights only Behaviour Behavioural theories Empirical study E-service Cognitive theories Young consumers’ browsing behaviors are driven by both entertainment (hedonic) and utilitarian/informational needs (Gross, 2004). Prior research shows that perceived product (here service app...

... may be seen at http://creativecommons.org/licences/by/4.0/legalcode Competences Co-creation Small and medium sized enterprises (SMEs) E-service Services operation and management Digitalization has permanently altered product and service delivery, markets and customers...

... to answer the ultimate question: whether it is really harnessed by the members of civil society to promote civic engagement and e-participation. Open innovation Freedom of information E-government E-service E-collaboration E-democracy In this regard, the political public relations should play...

... were selected to be in line with the available literature. Conceptual model Empirical study Human computer interaction (HCI) E-service Electronic mediated environment The rest of the paper is organized in six sections. The following section reviews related literature towards...

..., especially with regard to the development of user utilitarian value, in order to obtain improved relationship performance. Technology adoption E-marketing E-service Service quality (SERVQUAL) In recent years there has been a dramatic increase in the interactions that occur between humans...