...@efst.hr 07 12 2021 16 02 2022 26 04 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Decision making Individual E-service Empirical study Consumer behaviour Human computer interaction (HCI) Interactive media Hypothesis...

... Information seeking behaviour Customer relationship management-CRM E-Service Citizens consider interaction with public agencies to be a struggle. Accordingly, municipalities focused on improving their services and moved services online to make them easily accessible and customer friendly. However...

... at: clannis@syr.edu 23 03 2020 03 12 2020 30 01 2021 20 03 2021 Mobile communication E-Government User generated content system Service innovation E-service Service operation and management United States National Science Foundation (NSF) #1640587 US National...

... e-health e-service Information management Organisation Multilevel research Digitalisation challenges current business models, practices and service organisations in all fields and spheres of life. The utilisation of digitalisation is about grabbing new opportunities, and researchers have...

... app usability. Yaobin Lu can be contacted at: luyb@hust.edu.cn 09 12 2018 29 07 2019 13 09 2019 15 09 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Involvement Satisfaction E-service Partial least...

... online filing of taxes and e-services portals (World Bank, 2016). Furthermore, much of the research on ICT4D has tended to be interpretive (Walsham et al., 2007 ; Lin et al., 2015) and largely case based, and there is a call by scholars to engage with wider definitions...

... theory may also be an appropriate theoretical lens for understanding the development of consumers’ perceived value and why they will be attracted to P2P accommodation. E-service Switching intention Sharing economy Push-pull-mooring model P2P accommodation Optimal stimulation level theory...

... Limited Licensed re-use rights only Continuance Regret Habit E-service Customer relationship management (CRM) User satisfaction Computer-supported collaborative work (CSCW) Discontinuance usage Expectation-confirmation model Gamification app value Over the past five years...

... Behaviour Behavioural theories Empirical study E-service Cognitive theories Figure 1 Conceptual framework for hedonic app involvement Figure 2 Conceptual framework for utilitarian app involvement The profiles of app users may vary based on the consumption goals...

... (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Competences Co-creation Small and medium sized enterprises (SMEs) E-service...

... 01 2016 21 03 2016 14 05 2016 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Open innovation Freedom of information E-government E-service E-collaboration E-democracy Taking into account the recent rapid advance...

... interaction (HCI) E-service Electronic mediated environment The importance of information systems (IS) ethics has attracted the interests of academic communities especially during the last two decades. The IS literature provides studies including questions as to what counts as right and wrong...

..., especially with regard to the development of user utilitarian value, in order to obtain improved relationship performance. © Emerald Group Publishing Limited 2016 Technology adoption E-marketing E-service Service quality (SERVQUAL) In recent years there has been a dramatic increase...