... experiences impact their perceived performance and efficiency with problem-solving. Design/methodology/approach This study uses a field survey approach to engage 87 participants in a decision sciences class to use eTextbooks and a few other associated educational apps including CourseSmart app for e-notes...

... and cultural control designed to engage the acquiescence of employees in order to maintain the efficiency of the organization. The agenda of QM techniques suggests that it is no longer enough for management to be restricted to authorizing and enforcing rules and procedures through the practices...