... stated that “the robot is emotionally stable” (CUS1), thus appreciating the Chatbot's consistent behaviour but also hinting at a lack of human empathy. Another customer mentioned, “better, more convenient than manual, no waiting, but more rigid” (CUS2), showing a mixed view where convenience is an upside...

...Marco Alexandre Terlizzi; Laura Brandimarte; Susan A. Brown; Otávio Próspero Sanchez Purpose Despite their potential influence on user behavior in digital contexts, emotional factors, particularly fear, are underexplored in research on privacy concerns. To address this gap, our study investigates...

... (Strich et al., 2021), we studied the emotional response of a particular group of knowledge workers who understand technology, are more emotionally connected to it, and can directly relate to it. Therefore, despite the initial sense of identity threat, the interdependence between automating...

... leveraged the Stressor-Emotion-CWB theory which posits that individuals engage in CWB to cope with the negative affect generated by the stressors and that this relationship is moderated at the first stage by personality traits. Design/methodology/approach Using a multi-wave survey design, the authors...

... extends from a clinic environment to patients’ daily life. The purpose of this paper is to investigate the impacts of one widely adopted information technology, the mobile phone, on diabetes treatment, specifically on the complicated process of patients’ health, emotions and compliance. Design...

... on helpfulness votes rather than on recency of reviews increase confidence to a higher level. Third, although unstructured organization methods are used by many major OPR systems, they are inferior in enhancing consumers’ emotional reactions to structured ones. Research limitations/implications This paper...