... has been ignored while feedback is a potentially powerful tool to enhance organizational effectiveness. This paper explores the cyclical causal feedback relationship among group heterogeneity, interactive processes, and knowledge quality. Design/methodology/approach We drew on the Input-Mediator...

... by considering group heterogeneity and group interaction process. Design/methodology/approach Based on the categorization-elaboration model (CEM) and interactive team cognition (ITC) theory, a research model that reflects the antecedent's factors and mediating factors of online knowledge integration...