...Karin Olesen; Michael D. Myers Discusses the use of information technology to facilitate communication and collaboration. In this action research project a groupware product called Lotus Notes^TM was implemented to facilitate communication and collaboration amongst the senior management...

...). The newly designed business process has been prototyped using the workflow suite by Action Technologies. Evaluates the appropriateness of the ActionWorkflow approach and the systems ActionWorkflow Analyst, Builder and Manager for Lotus Notes. BPR Co‐ordination Customer satisfaction Groupware Work...