... Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Algorithmic bias Artificial intelligence Discourse analysis Human–AI collaboration Inclusion Recruitment King's College London Digital Futures Institute Fellowship 2025/2026 Leverhulme Trust MRF...

... misalignment. Traditional literacy models fail to capture the relational, generative and systemic nature of HI and lack a micro-level perspective on human–AI collaboration. This study aimed to identify and explicate digital literacies and their mechanisms within HI workflows, providing both theoretical...

...-oriented cognitive and emotional responses as theoretically distinct outcome constructs, this study answers recent calls for behaviorally anchored measures that capture the effectiveness of human–AI collaboration in performance-sensitive service settings (Graham et al., 2025). This reorientation...

... perceptions and behavioral intentions and offers actionable guidance for service operations managers. The results suggest that GAI should be deployed strategically to augment, rather than replace, human intelligence. Managerial response Generative artificial intelligence Human-AI collaboration Consumer...

... highlights the role of AI augmentation in human–AI collaboration, demonstrates the varying impacts of AI augmentation based on agents’ experience levels and offers insights for organizations on how to regulate AI augmentation to enhance agent responses and drive sales. Chengcheng Liao...