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Keywords: IM policy
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Journal Articles
The importance of policy to effective IM use and improved performance
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2020) 33 (1): 180–197.
Published: 10 June 2019
... the antecedents and consequences of the effective use of IM at work by adapting Burton-Jones and Grange’s theory of effective use. Design/methodology/approach The authors introduce “Comprehensive IM policy” as a facilitator of adaptation and learning actions to improve the effective use of IM, which...
