... the same issue applies to IM communication but, unlike emails, instant messages cannot be filtered or sent to a spam folder; if they arrive in sufficient quantity, they may cause the recipients to feel bombarded (Ferrara, 2019). Extrapolating from Mark et al. (2016) , IM may cause loss of work...

...Chuang Wang; Jun Zhang; Matthew K.O. Lee Purpose Widespread concerns about excessive use of mobile instant messaging (MIM) have inspired research in different disciplines. However, the focus thus far tends to be on diagnostics and cognitive predictors. There is little understanding from the socio...

... framework, this study provides a theoretical model to explore possible predictors and consequences of instant messaging fatigue. Design/methodology/approach The hypothesized model includes communication overload, social overload, instant messaging fatigue, technology and behavioral intention to use...

...Lin Jia; Lijuan Huang; Zhijun Yan; Dianne Hall; Jiahe Song; David Paradice Purpose Although the use of instant messaging (IM) at work has been studied in the IS field, its effective use and impact on performance have not been adequately addressed. The purpose of this paper is to explore...

... et al., 2003 ; Hu and Chau, 2006 ; Zhou et al., 2005). These electronic communication technologies include the internet (i.e. websites, social networking sites, “Web 2.0” user-generated content, dating sites, blogs, online games, instant messages and e-mail) as well as other computer...