... that researchers must begin to enter the black box of discovery founded in qualitative aspects of the social sciences in order to fully understand and garner more knowledge about these complex technologies. In the first chapter, Ciborra's foundational research sets out to prove that technology does not always work...

...Markus Perkmann Maybe the solution is not to ask what organisational knowledge is. This is what Patriotta does. Rather, his main interest is to explore what organisational knowledge does. In any case, this book is a bold attempt to bring some clarity to this embattled terrain...

...J.‐C. Spender Uncertainty, managers’ frequent companion as they guide firms towards anticipated goals, is poorly dealt with in theories of the firm. If knowledge is to be treated as the most strategic of assets, we must consider its relation to uncertainty. Knowledge suggests a degree of certainty...

...Sanjay Gosain Personal knowledge exchanges refer to Web‐based institutions that facilitate the matching of individual sources and recipients of knowledge, structure their interaction, set ground rules for price discovery and support the transfer of knowledge. While these exchanges are patterned...