...Jung-Chieh Lee; Lihui Zhang; Ting Li Purpose Artificial intelligence (AI) has enhanced mobile banking by improving user value and user experience. Success depends on user stickiness, but few studies have explored how AI-specific features (perceived intelligence and anthropomorphism) affect user...

...Tseng-Lung Huang; Yu-Hsin Huang; Sungjun (Steven) Park; Hsing-Yu Ko Purpose This study investigates how the design characteristics of artificial intelligence (AI)-powered chatbots influence user performance in mobile banking, focusing on the mediating role of synchronous service quality...

... how fear affects privacy concerns, trust beliefs, risk beliefs and the intention to use mobile banking. The study is framed using the “antecedents → privacy concerns → outcomes” model, which synthesizes empirical findings from information systems research and is augmented by behavioral economics...

...Aaron van Klyton; Juan-Fernando Tavera-Mesias; Wilson Castaño-Muñoz Purpose The research examines the simultaneous processes of value co-creation and value co-destruction in the implementation of a mobile banking application in rural Colombia. Rural communities experience digital and financial...

...Simplice A. Asongu; Jacinta C. Nwachukwu Purpose The purpose of this paper is to assess the correlations between mobile banking and inclusive development (poverty and inequality) in 93 developing countries for the year 2011. Design/methodology/approach Mobile banking entails the following...