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Keywords: Monitoring
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Journal Articles
Journal:
Information Technology & People
Information Technology & People (1995) 8 (4): 35–47.
Published: 01 December 1995
... 1995 Computer software Customer satisfaction Customers Internal markets Monitoring Quality TQM The quality of software is receiving a great deal of attention: both practitioners and academics see software quality as one of the critical issues of the 1990s (Dromey, 1993 ; Kan...
