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Keywords: Organizational design
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Journal Articles
Journal:
Information Technology & People
Information Technology & People (2011) 24 (4): 336–361.
Published: 15 November 2011
...Frantz Rowe; Rolande Marciniak; Cécile Clergeau Purpose This paper seeks to offer a strategic and socio technical analysis of the productivity of telephone call centers from the perspective of Galbraith's organizational design theory. Design/methodology/approach The paper is based...
Journal Articles
Journal:
Information Technology & People
Information Technology & People (2002) 15 (4): 286–305.
Published: 01 December 2002
... Information technology Organizational design Organizational structure Governance Cluster analysis Recent restructuring decisions in multinational corporations have refocused attention on the centrality of the business unit (Mazur, 1994; Sweeney, 1995; Westoby, 1996). Research about the structuring...
