...Cong Qi; Patrick Y.K. Chau Purpose Trust, as one of the core components of a relationship, has attracted research attention from many disciplines. From the perspective of IT outsourcing, this paper aims to divide trust into two levels, interpersonal trust and interorganizational trust, and explore...

.... At the firm level, industry type (IT versus non‐IT firms) and IT human resource practices regarding raise and promotion are included. Finally, at the environmental level, personal concerns about external changes characterized by IT outsourcing and offshoring are studied. The authors investigate the impact...

... when US‐based firms outsource business processes to offshore countries with significantly different cultural contexts. The findings also reflect the testing of possible analytical structures for understanding the processes of knowledge transfer, and the mechanisms for knowledge transfer in a cross...

.../approach The paper examines trends by regions including Brazil, Russia, India and China and also trends in Captive Centres and their strategies. Findings There will be a continuing rise in outsourcing revenues for global outsourcing, with BPO overtaking ITO within five years. Multi‐sourcing...

... provider's staff retention management and the contribution of its HRIS – including global functionality and local adaptions – towards this goal in six developing countries. © Emerald Group Publishing Limited 2009 Communication technologies Human resource management Outsourcing Retention...

...Kevan Penter; Graham Pervan; John Wreford Purpose The purpose of this paper is to contribute towards development of a management framework for offshore business process outsourcing (BPO). Design/methodology/approach This paper utilises longitudinal case studies to identify success factors...

...Robert Gregory; Michael Prifling; Roman Beck Purpose The purpose of this paper is to analyze how individual project members in IT offshore outsourcing projects cope with culture‐specific behavior, and how the project members' cultural intelligence enables the emergence of negotiated culture...

...Chad Lin; Graham Pervan; Donald McDermid Purpose The main purpose of this paper is threefold: to understand public‐sector outsourcing in Australia; to examine the linkage between IS/IT outsourcing and the use of evaluation methodologies; and to identify issues that are critical in evaluating...

...Haiyan Huang © Emerald Group Publishing Limited 2004 --> Globalization Outsourcing Global software work (GSW) Global software alliance (GSA) relationship Case study Global software outsourcing has become an established practice of information system and software development...

...Andrew Martin Willcocks , L.P., Lacity, M.C. Editors . Strategic Sourcing of Information Systems: Perspectives and Practices . Chichester : Wiley   1998 . 393 pp   £29.95 hardback Information systems management Outsourcing Leslie Willcocks and Mary Lacity...