.... Findings The results indicate that the three important social benefits, e.g. convenience, transparency and participation, are positively associated with process gratification, whereas only convenience is positively associated with content gratification. The results suggest that both process gratification...

...‐mail and Intranet, was expected to enable equal participation in the consultative process, freedom of expression (“everybody will have their say and will be heard”) and to contribute to more participative and consensus‐based decision making. The analysis of data collected (messages, documents, interviews, notes...

... of the efficacy of notions of efficient and rational management and the role of new technologies in supporting these ideals. © MCB UP Limited 1996 Dramatization Employee attitudes Information systems Information technology strategy Participation In the case study, it was clear...

... of our work is that knowledge is co‐produced in conversation rather than being a matching up of pre‐existing separate representations (Dreyfus, 1991; Goffman, 1959; Novick and Wynn, 1992). This is not to say that participants come to a conversation with nothing in their heads, but that how...