... © Emerald Group Publishing Limited 2012 --> Communication technologies Internet Public libraries Trust "Knowledge transfer processes for different experience levels of knowledge recipients at an offshore technical support center'' Jihong ChenRobert J. McQueen...

..., Ecuador, Egypt, Georgia, Honduras, Indonesia, Kazakhstan, Kyrgyzstan, Malaysia, Moldova, Mongolia, Namibia, Nepal, Peru, Philippines, South Africa, Sri Lanka, Turkey, and Uganda (see country selection rationale below). The study did not include countries where there are no public library systems, or where...