... adopted by many organizations to help them to deliver quality software. However, its success is a matter of debate and this paper deals with the issues involved. © Emerald Group Publishing Limited 2005 Computer software Quality management Telecommunications The narrative approach...

...Francis Wilson Identifies and reviews some theoretical developments central to the critical analysis of the use of combined computer‐based systems and quality management applications. While the advocates of these applications propose that the emergent organizational configurations provide employees...