... device users to compare the user attitudes of modders and non-modders. Findings Modder and non-modder relationships differ. Both groups value security, but in different ways: modder relationships are governed by satisfaction and commitment, while non-modder relationships are governed more by trust...

... settings. Drawing from the uses and gratifications theory (U>), this study aims to explore the use of AR for learning satisfaction and student engagement, while also examining differences in learning styles. Design/methodology/approach This study used experiments with higher education students...

... by targeting at a specific group of people. It is generally established that loyalty is determined by satisfaction and trust in the electronic environment (Li et al., 2015). Customer satisfaction is essential for maintaining a long-term relationship with customers from the perspective...

...Soo Il Shin; Dianne Hall; Kyung Young Lee; Sumin Han Purpose The purpose of the current study is to examine a social network site (SNS) users' overall satisfaction with SNS use in conjunction with their fan page visiting activities. We examined overall satisfaction with SNS usage from the lens...

.... Findings The results showed that anthropomorphism had a positive influence on satisfaction, which, in turn, had a positive impact on intention to adopt voice shopping, and customers had positive opinions regarding smart speakers. Research limitations/implications This study only reflects a younger...

...Abdullah Alkraiji; Nisreen Ameen Purpose This study examines the effect of multidimensional constructs on citizen loyalty to e-government services. More specifically, it examines the effects of service quality, trust and satisfaction on loyalty to these services. Design/methodology/approach...

... affect customers' online and offline satisfaction and whether a significant difference exists between online and offline satisfaction under different matching patterns. Design/methodology/approach The authors test the proposed theoretical model using 122 provider–customer dyad data collected through...

...Rajiv Kumar; Ritu Kumar; Amit Sachan; Piyush Gupta Purpose E-government quality (e-GovQual) and e-government user value (e-GUV) are multidimensional concepts. While previous studies have identified apparent factors influencing e-government satisfaction (e-GovSat) and e-government adoption...

...-channel characteristics and the users' personal (behavioral and demographic) characteristics that influence their satisfaction or dissatisfaction with the services, as well as their intention to adopt (i.e. continue using) the SCS-delivery channels. Design...

... the cross-channel perspective. Design/methodology/approach Based on value–satisfaction–loyalty (VSL) framework, this study examines how brand app’s unique cross-channel features influence customer recommendations, and the effect of involvement in the framework. The authors conduct a research survey...

...Patrick McCole; Elaine Ramsey; Andrew Kincaid; Yulin Fang; Huifang LI Purpose Varied accounts exist regarding the role of trust and satisfaction in online continuance intention and contexts within which this occurs. The purpose of this paper is to consider the moderating effect of structural...

... satisfaction judgment and continuance intention in the context of mobile gaming app use. The paper aims to discuss this issue. Design/methodology/approach The data were analyzed using structural equation models. The effects of positive consumption emotions and negative consumption emotions were examined...

... Weibo. Findings Satisfaction and habit have a significant influence on microblogging continuance intention. Whereas, users’ microblogging habits are developed by two key factors – satisfaction and frequency of past behavior – that are further determined by social presence and social network...