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Keywords: Service ecosystem
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Journal Articles
Journal:
Information Technology & People
Information Technology & People (2022) 35 (4): 1298–1325.
Published: 03 August 2021
... in Colombia, the bank engaged the entire town and local government to create a service ecosystem, constituted by operant resources. Design/methodology/approach This study uses a qualitative, ethnographic approach to investigate the experiences of stakeholders in engaging with a mobile banking app...
