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Keywords: Service industries
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Journal Articles
Journal:
Information Technology & People
Information Technology & People (1995) 8 (4): 19–34.
Published: 01 December 1995
... the road’; unless teams can learn, the organization cannot learn”. © MCB UP Limited 1995 Action research BPR Brazil Business development Service industries Organizations can be defined as sets of interrelated business processes, each composed of interacting agents, artefacts...
