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Keywords: Service quality disconfirmation
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Journal Articles
Journal:
Information Technology & People
Information Technology & People (2022) 35 (7): 2441–2469.
Published: 03 December 2021
... quality. Moreover, there is an asymmetric U-shaped relationship among service quality perception, disconfirmation and reviewing effort. Patients who perceive low service quality have higher reviewing effort, while service quality disconfirmation has the opposite relationship. Specifically, patients...
