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Keywords: Services operation and management
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Journal Articles
Journal:
Information Technology & People
Information Technology & People (2020) 33 (2): 389–423.
Published: 02 September 2019
... to-consumer (B2C), through the internet. © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Competitive advantage Business models Adoption E-marketing Online shopping Services operation and management Barriers to e-business E-business modes Internet...
Journal Articles
Journal:
Information Technology & People
Information Technology & People (2019) 32 (3): 627–645.
Published: 19 September 2018
... Services operation and management Digitalization has permanently altered product and service delivery, markets and customers. Businesses are responding to this change by focusing on the development of digital service capabilities, which enables companies to achieve better relationships...
