... individuals employ coping to shield their humanistic and instrumental goals from technostress-related hindrances in personal smartphone use. As individuals’ goals can be considered pivotal in shaping their lives as worthwhile, identifying solutions for managing the negative consequences of technostress...

... checkout settings − namely, smartphone checkout settings, store-provided mobile device checkout settings, and employee-assisted mobile checkout settings − and compare it with a traditional fixed location checkout setting. Findings The authors found that, in a smartphone checkout setting, intention...

...) to smartphones, and, in turn, affects their brand loyalty (i.e. attitudinal and behavioral brand loyalty), further advancing the knowledge of product design and brand management. Design/methodology/approach This work used survey data from 456 Taiwanese with experience using smartphone. Structural equation...