... within CFPTs, our understanding of KS in OCSs is limited, thus constituting the central of the present study. Design/methodology/approach Centering on communication visibility, the core feature of KS in OCSs, this study combines social power theory and knowledge governance theory to shed light...

... on the theoretical lens of social power, this study answers how digital influencers affect consumer satisfaction and ultimately boost their intention to conduct social commerce activities. Design/methodology/approach A field interview is conducted to determine the appropriate social power forms. An online survey...