...Gamila Shoib; Joe Nandhakumar; Neil C. Ramiller; Erica L. Wagner Purpose This paper seeks to reflect on the importance of surprise in qualitative research on information‐technology initiatives. It also aims to consider how the use of social theory in the context of surprise can help to shape...

...Gamila Shoib; Joe Nandhakumar; Wendy Currie Purpose This paper sets out to examine the use of institutional theory in information systems research. It also seeks to consider recent debates within information systems, that the field should develop its own social theories. The purpose of the paper...

...Gamila Shoib; Joe Nandhakumar; Michael J. Davern; Carla L. Wilkin Purpose The purpose of this paper is to provide a frank reflection on the authors' journey in applying social theory to understand the routine use of a transaction‐processing system in a rich field context. Design/methodology...

... these workers subject themselves to these demands, conform to strict standards of quality and high‐performance and continue to generate company value, much of it in the absence of managerial control or monitoring? Social theories Information systems Research Critical research in information systems...