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Keywords: Strategic information systems
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Journal Articles
Managing information systems for service quality: a study from the other side
Available to Purchase
Journal:
Information Technology & People
Information Technology & People (2003) 16 (2): 183–202.
Published: 01 June 2003
... systems impacts service quality. Hence to address this gap in MIS research, a model is developed and then empirical data from the electric utility industry are used to validate the model. © MCB UP Limited 2003 Strategic information systems Service quality Electricity industry Systems...
