...Pak Yoong; Brent Gallupe Effective meeting facilitation is recognised as a critical factor in group support systems (GSS) use but relatively little is known about how organisations can train and develop their “electronic meeting facilitators”. This article describes an action learning (AL) approach...

...Pak Yoong Reports part of a grounded theory study in which 15 facilitators, already experienced in conventional meetings, were trained to become facilitators of face‐to‐face electronic meetings. Presents a model ‐ “Active reflection” ‐ of the reflective practice processes used by the trainee...

... a symbiotic relationship between EUC and the worker. Demonstrates that EUC success is influenced by the users′ computer experience, training and organizational level. © MCB UP Limited 1992 Management information systems Sociotechnics Training Information Technology & People, 6:4 (1994) 271-292...

...Joey F. George; Suzanne Iacono; Rob Kling Quotes recent (1994) literature suggesting that workers receive more training and support in their local work area than from a centralized management information systems (MIS) group. Suggests that there is therefore little knowledge about how users learn...