...Zhongyang Xu; Zhiqian Meng; Xingshang Yu Purpose This study systematically explored the senior-friendly transformation (SFT) requirements of older mobile health (mHealth) app users. It analyzes ways to improve user experience and service quality through optimized design, addressing the increasing...

...Åsne Stige; Efpraxia D. Zamani; Patrick Mikalef; Yuzhen Zhu Purpose The aim of this article is to map the use of AI in the user experience (UX) design process. Disrupting the UX process by introducing novel digital tools such as artificial intelligence (AI) has the potential to improve efficiency...

... need to address design dimensions contained in the proposed framework including the HCI-related (mobile, social and user experience design features) and marketing-related (branding and customer relationship management design features) to create effective branded apps. Originality/value Design...