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Keywords: WebQual
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Journal Articles
Journal:
Information Technology & People
Information Technology & People (2022) 35 (4): 1271–1297.
Published: 02 July 2021
..., robustness and relevance of the WebQual model. Results indicate which WebQual dimensions are the most relevant and salient to website users. These dimensions are categorized by their perceived and confidence values. A second study is conducted about how website users evaluate and utilize the WebQual...
