Keywords: Working practices
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Journal Articles
Information Technology & People (2009) 22 (2): 92–108.
Published: 05 June 2009
... mailing list posts, and attendance at several domain‐specific user group meetings. Findings The work practice of intrusion detection analysts involves both domain expertise of networking and security and a high degree of situated expertise and problem‐solving activities that are not predefined...
Journal Articles
Information Technology & People (2009) 22 (2): 109–131.
Published: 05 June 2009
... have detected but not completely defined. © Emerald Group Publishing Limited 2009 Information science Working practices Employees Behaviour The comprehensive understanding of human work is a central aim of activity theory. The multi‐level framework of operations, actions...
Journal Articles
Information Technology & People (2007) 20 (1): 6–31.
Published: 06 March 2007
... and the implementation of effective organisational routines. © Emerald Group Publishing Limited 2007 Employee relations Working practices Communication technologies United Kingdom The UK insurance industry sector was chosen for the case studies. This was because the researcher was already...

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