...). It also shows that convenience, achieved through flexibility plus time and effort savings, continues to be a key benefit of engaging with e-government technology (cf. Chan et al., 2010), even if the means for delivering that convenience have evolved over time (e.g. popularisation of social media...

... 02 10 2023 18 02 2024 10 05 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Disruptive technology Digital intervention E-Government Health information system Stakeholder theory Mobile communication Countries across...

... tensions around e-government through an e-governmental agency, department or office, and those leading it. Thus, we explore such contexts next. Honduras, a developing Latin American country of 9.4 million inhabitants, located in the central American isthmus (INE, 2021), was chosen for our study...

... 07 2021 03 09 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only e-government Municipalities Latin-America Digital divide LOSI scale Citizens and governments have more interaction at a local level. For instance, citizen...

...Abdullah Alkraiji; Nisreen Ameen Purpose This study examines the effect of multidimensional constructs on citizen loyalty to e-government services. More specifically, it examines the effects of service quality, trust and satisfaction on loyalty to these services. Design/methodology/approach...

... formulate our first research question: RQ1. What do citizens experience in a complex public service and where are the problems? Knowledge transfer End users E-Government Information seeking behaviour Customer relationship management-CRM E-Service Wirtz and Langer...

... similar advantages over e-government, including avoiding corruption and low productivity of governmental agencies, increasing efficiency and effectiveness (Trimi and Sheng, 2008) and has the potential to improve citizen satisfaction with the government (Janssen et al., 2018 ; Tolbert...

... at: clannis@syr.edu 23 03 2020 03 12 2020 30 01 2021 20 03 2021 Mobile communication E-Government User generated content system Service innovation E-service Service operation and management United States National Science Foundation (NSF) #1640587 US National...

... Emerald Publishing Limited Licensed re-use rights only E-government E-participation Interaction quality Information quality Social appearance of other citizens In the past decade, electronic government (e-government) initiatives have shifted from focusing on transaction-based services...

... Creation of digital government services is a challenging task, as it requires a smooth co-operation between several different actors with varying views and operation practices. E-Government and smart city initiatives should take a broader perspective to value co-creation and not involve only the most...

...Rajiv Kumar; Ritu Kumar; Amit Sachan; Piyush Gupta Purpose E-government quality (e-GovQual) and e-government user value (e-GUV) are multidimensional concepts. While previous studies have identified apparent factors influencing e-government satisfaction (e-GovSat) and e-government adoption...

... of technologies for service provision is studied as e-government under labels of channel management, e-service uptake or adoption. In contrast, by using actor–network theory (ANT), the purpose of this paper is to focus on the marketing devices that are used to enroll citizens to choose technologies in a context...

...” (ICT4D) to stress the relevance of e-Government as a way to ensure development and reduce poverty. The authors adopt a contingency value approach to determine directly reported citizens willingness to pay for digital public services. Hence, our focus is mainly upon an empirical investigation through...

... insights into greater facilitation of e-government and IT in the public sector. Originality/value The study is theoretically significant because the IT mindset concept has lacked in-depth study and requires clarification of its nature and role. RQ2. How is the IT mindset related...

... attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode E-participation is defined as a branch of e-government with special focus on citizen engagement for deliberation and decision orientation (Welch, 2012...

...Khaled Ahmed Al Mansoori; Jawahitha Sarabdeen; Abdel Latif Tchantchane Purpose E-government is new to the public administration sector of Abu Dhabi and it is rapidly expanding. The purpose of this paper is to explore the factors that might motivate citizens to adopt the e-government public...

... © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Case study Blogging E-government E-collaboration A sociomaterial perspective allows the immisciblity of object and boundary to be challenged, since a key tenet of this perspective...

... of the public administration system existing in Kazakhstan, which apparently has a crucial fundamental effect on the realization of any e-government system in this country. In this respect, the main limitation of the research is that the possible existence of various open data-driven projects at the local...

... to measuring e-GP performance. © Emerald Group Publishing Limited 2016 Perceptions E-government Work performance IT performance management The public sector has experienced great pressure to digitally modernize and emulate private sector success. Electronic government (e-Government...

...Faouzi Kamoun; Mohamed Basel Almourad Purpose – The purpose of this paper is to examine the extent to which accessibility is taken into account in the assessment and ranking of e-government web sites through the lens of a specific study related to Dubai e-government. Design/methodology...