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Keywords: Diagnostic control
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Journal Articles
Journal of Applied Accounting Research (2011) 12 (3): 212–233.
Published: 22 November 2011
... of the BSC as a tool of interactive and diagnostic control by making a distinction between its design phase and its phase of use. Design/methodology/approach An action research approach, based on two cases, was used to investigate the role of the balanced scorecard in strategic processes. Findings...
