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Keywords: Longitudinal case study method
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Journal Articles
Journal of Applied Accounting Research (2021) 22 (4): 622–640.
Published: 04 March 2021
...-year longitudinal case study method from semi-directive interviews and participations at meetings. Findings The case study shows that performance measurement was introduced to encourage reception employees to make changes to the experience of service users. Employees were involved in the design...
