The forms and antecedents of customer misbehaviour: a bibliometric analysis and qualitative research from Asian emerging country perspective Available to Purchase

Apoorva A. is based at the Department of Marketing, NITIE, Mumbai, India. She is a Research Scholar at the National Institute of Industrial Engineering (NITIE), India in marketing under the guidance of Professor Ranjan Chaudhuri. Earlier she has completed Master of Business Administration (MBA) from Guru Gobind Singh Indraprastha University, India. She also has completed PG Diploma in Values and Spirituality from Annamalai University. Apoorva A. has completed her Bachelor of Business Administration (BBA) from Guru Gobind Singh Indraprastha University, India.

Ranjan Chaudhuri is based at the Department of Marketing, IIM Ranchi, Ranchi, India. He is a Professor in marketing at Indian Institute of Management Ranchi (IIM Ranchi), Jharkhand, India. He was a Fulbright Fellow to the USA in 2012. Dr Chaudhuri also served as an Associate Professor at NITIE, Mumbai, Vinod Gupta School of Management, Indian Institute of Technology, Kharagpur, and at the Department of Management Studies, Indian Institute of Technology Delhi. Dr Chaudhuri has over 18 years of industrial, teaching and research experience. Dr Chaudhuri’s teaching and research interests are in the areas of Business-to-Business Marketing, Global Marketing and Retail Management.

Sheshadri Chatterjee is based at the Department of Computer Science and Engineering, IIT Kharagpur, Kharagpur, India. He is a Postdoctoral Research Scholar at Indian Institute of Technology Kharagpur, India. He has completed PhD from Indian Institute of Technology Delhi, India. He is having work experience in different multinational organizations such as Microsoft Corporation, Hewlett Packard Company, IBM and so on. Chatterjee has published research articles in several reputed journals such as Government Information Quarterly, Information Technology & People, Journal of Digital Policy, Regulation and Governance and so on. Chatterjee is also a certified project management professional, PMP from Project Management Institute (PMI), the USA and completed PRINCE2, OGC, the UK and ITIL v3 the UK.

Demetris Vrontis is based at the School of Business, University of Nicosia, Nicosia, Cyprus. He is the Vice Rector for Faculty and Research and a Professor of Strategic Marketing Management at the University of Nicosia, Cyprus. He is the Founder and Editor in Chief of the EuroMed Journal of Business, an Associate Editor of the International Marketing Review, an Associate Editor of the Journal of Business Research and a Consulting Editor of the Journal of International Management. He is the President of the EuroMed Academy of Business, which serves as an important and influential regional academy in the area of Business and Management and the Managing Director of Gnosis: Mediterranean Institute for Management Science. He has widely published in about 300 refereed journal articles, 45 books and 60 chapters in books and has presented papers to over 80 conferences around the globe.