...Joseph Lok-Man Lee; Noel Yee-Man Siu; Tracy Junfeng Zhang; Shun Mun Helen Wong Purpose The purpose of this paper is to investigate the moderating role of cultural factors (concern for face and stability of attribution) in the relationships among service recovery quality, postrecovery satisfaction...

...). It focuses on the role of face, a pivotal facet of interactions within Asian organizations, elucidating its importance in post-M&A integration outcomes. Design/methodology/approach Using a conceptual approach, this study draws on three bodies of literature, namely, cultural friction, microfoundations...