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Keywords: Recovery satisfaction
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Journal Articles
Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
Available to PurchaseMuhammad Asghar Ali, Ding Hooi Ting, Ahmad Shahrul Nizam Isha, Muhammad Ahmad-Ur-Rehman, Shoukat Ali
Journal:
Journal of Asia Business Studies
Journal of Asia Business Studies (2023) 17 (2): 308–326.
Published: 15 April 2022
...Muhammad Asghar Ali; Ding Hooi Ting; Ahmad Shahrul Nizam Isha; Muhammad Ahmad-Ur-Rehman; Shoukat Ali Purpose The purpose of this study/paper is first to determine the impact of perceived recovery justice (PRJ) (as a second-order construct) on recovery satisfaction and repurchase intentions...
