Design of evaluation model for ERP systems: an empirical study of Indian Industry

In view of the changing business environment, Enterprise Resource Planning (ERP) Systems have come to signify a never before opportunity for oganizations to gain a clear edge over their competitors. A review of related literature reveals a gap in research pertaining to evaluation model for ERP Systems. Moreover, being cross‐functional & enterprise level, these systems are not only high investment decisions; rather ERP implementation is regarded as a total transformation projects in the organizations. Keeping such a high importance and the gaps in research, the reseachers have undertaken an empirical study in Indian organizations with an objective to design an evaluation model for the ERP systems. Based on the empirical study, an integrated evaluation model has been designed. The thus designed model would provide a general framework which can help organizations evaluating their ERP systems and would go a long way in the successful maintaining and controlling of these systems.