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Keywords: Continuance intention
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Journal Articles
Journal of Advances in Management Research (2025) 22 (5): 752–769.
Published: 14 February 2025
... For continuance intention, the strongest dimension of service is reliability, followed by responsiveness, empathy, price fairness, queue and waiting management and physical environment. For recommendation intention, the strongest dimension of service quality is also reliability, followed by empathy...
