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Keywords: Courier service quality
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Journal Articles
Journal of Advances in Management Research (2026) 23 (1): 64–95.
Published: 13 March 2025
... This study empirically established a new set of the courier service quality scale to measure the postal service’s preparedness in times of disruption. Based on the dataset of 408 individual postal users, structural equation modeling was performed through the partial least square method using SMARTPLS...
