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Keywords: Customer loyalty and disloyalty
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Journal Articles
Journal of Advances in Management Research (2026) 23 (1): 64–95.
Published: 13 March 2025
... Limited Licensed re-use rights only Courier service quality Customer satisfaction Customer loyalty and disloyalty Willingness to pay Disruption Postal sector When anything out of the ordinary happens to a business, it might throw off its regular operations and processes (Bier et...
